Frequently Asked Questions

Check-in is at 3:00 PM and check-out is at 11:00 AM. Early check-in and late check-out may be available upon request, subject to availability and additional fees.

Puffer Isle Resort is located in a pristine tropical paradise, surrounded by crystal-clear waters and lush landscapes. Our exact location provides the perfect balance of seclusion and accessibility.

Yes, we offer complimentary airport transfers for all guests. Please provide your flight details when making your reservation, and our team will arrange pickup and drop-off services.

Your stay includes accommodation, daily breakfast, access to all resort facilities, WiFi, and use of non-motorized water sports equipment. Some premium services and motorized activities are available for an additional fee.

You can make a reservation through our website using the 'Book Now' button, by calling our reservations team directly, or through your preferred travel agent. Online booking is available 24/7 for your convenience.

Cancellations made 14 days or more before arrival are fully refundable. Cancellations made 7-13 days before arrival incur a 50% charge. Cancellations made less than 7 days before arrival are non-refundable.

Yes, reservation modifications are subject to availability and may incur additional charges depending on the changes requested. Please contact our reservations team as soon as possible to discuss your needs.

Yes, we offer special rates and packages for groups of 10 or more guests. Please contact our group reservations coordinator to discuss your requirements and receive a customized quote.

We offer Family Rooms (up to 6 guests), Standard Rooms (3-4 guests), and Budget Rooms (2-3 guests). All rooms feature private bathrooms, air conditioning, and stunning ocean or mountain views.

Yes, all our rooms are equipped with air conditioning to ensure your comfort throughout your stay. We also provide fans and natural ventilation options for guests who prefer fresh air.

Each room includes comfortable bedding, private bathroom with toiletries, towels, clothes rack, desk, and balcony access. Family and Standard rooms also include additional storage space.

Yes, complimentary high-speed WiFi is available throughout the resort, including all guest rooms and common areas. We also have dedicated workspaces for guests who need to stay connected.

Our resort features a main restaurant serving international cuisine, a beachside bar for casual dining and tropical drinks, and room service available during select hours. We accommodate various dietary preferences.

Daily breakfast is included with all room rates. We also offer half-board and full-board meal plan upgrades that can be added to your reservation for additional convenience.

Yes, we can accommodate vegetarian, vegan, gluten-free, and other dietary requirements. Please inform us of any special needs when making your reservation or speak with our dining team upon arrival.

Our main restaurant is open for breakfast (7:00 AM - 10:00 AM), lunch (12:00 PM - 3:00 PM), and dinner (6:00 PM - 10:00 PM). The beachside bar operates from 11:00 AM - 11:00 PM.

We offer snorkeling, kayaking, paddleboarding, beach volleyball, nature walks, yoga classes, and evening entertainment. Motorized water sports and island excursions are available for an additional fee.

Yes, we provide complimentary use of snorkeling gear, kayaks, paddleboards, and beach games. Motorized equipment like jet skis and boats are available for rental through our water sports center.

Absolutely! We offer a kids' club with supervised activities, family-friendly beach games, shallow swimming areas, and special children's programs during peak seasons.

Yes, our concierge team can arrange various island excursions including fishing trips, dolphin watching, cultural tours, and visits to nearby attractions. Advanced booking is recommended.

We are a pet-friendly resort! Well-behaved pets are welcome with advance notice and a small additional fee. Please inform us when booking and review our pet policy guidelines.

Smoking is not permitted in any indoor areas or guest rooms. We have designated smoking areas throughout the resort grounds for the comfort of all guests.

We recommend bringing swimwear, light clothing, sun protection, comfortable walking shoes, and any personal items you prefer. We provide towels, toiletries, and beach equipment.

We welcome guests of all ages! Our resort is family-friendly with facilities and activities suitable for children, adults, and seniors. Some activities may have age or safety restrictions.